Refund policy
Our goal is for every customer to be satisfied with their purchase. If your order does not meet your expectations, you may request a return subject to the conditions below.
Return Time Limit
Return requests should be submitted within 30 days from the date your order is delivered.
Return Conditions
To qualify for a return, products must:
- Be unused and in their original condition.
- Include original packaging and all supplied accessories.
- Be free from damage caused after delivery.
- Be returned in a condition suitable for inspection.
Returns that do not satisfy these requirements may be refused.
Products Excluded From Returns
The following items are generally not eligible for return:
- Personalized or custom-produced products.
- Downloadable software or digital content.
- Gift cards.
- Clearance or final sale merchandise.
- Products that have been altered or used.
Refund Review
Returned items will be inspected after they are received.
If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Incorrect or Damaged Deliveries
If your package arrives damaged, contains missing items, or includes the wrong product, please keep the product and original packaging until your request has been reviewed.
Return Shipping Costs
Unless the return results from our fulfillment error or a confirmed product defect, customers are responsible for return shipping costs.